Frequently Asked Questions
How soon can admission be arranged?
Generally, as soon as you or your loved one desires. Our process generally takes no more than a few days. To admit, please call our intake and admissions clinicians at 800-828-8158.
Prior to admission, you will need to provide the following by fax or in person to an Admissions Clinician:
- Complete an admissions evaluation with us. We will review your current concerns and struggles as well as past treatments, goals, and psychiatric history. This interview takes about one hour and will also give you an opportunity to decide if McCallum Place fits your needs.
- You will also need to complete the following medical tests within seven days of admission: blood work , including: Complete Blood Count (CBC), Complete Metabolic Panel (CMP), magnesium phosphorus, and a pregnancy test (if you are a female patient of child bearing age; urinalysis; TB test if not done in the previous year; and a 12 lead EKG).
- A complete physical exam and medical history. Simply download and print off the form below and take to your physician. This physical exam should include a morning weight in gown, height, and postural vital signs. For St. Louis or Kansas City, please fax results to 314-968-1901.
- Regarding Allergies: Please provide documentation of any known food and/or medication allergies should we need to prepare prior to admission.
- A Hepatitis A shot is recommended for those considering our transition apartments (St. Louis only).
- Adolescents: Obtain a growth chart from your pediatrician and fax to us or bring upon admission.
Click below to download the Medical/History and Physical Form:
Download Medical Form in Adobe PDF Format
What is the typical length of stay at McCallum Place?
Patients stay an average of six weeks. Length of stay is determined based on patient need and is graduated according to his or her progress. Level of care is assessed throughout the week and adjusted accordingly if needed.
How are treatment decisions made?
The treatment team consisting of the psychiatrist, individual therapist and dietitian meets regularly to evaluate each individuals progress. They work with the patient and family to evaluate progress towards treatment goals. Treatment recommendations are based on one's ability to be successful in achieving their treatment targets. Goals are revised as needed to encourage and support continued progress.
As a loved one or family member, how frequently will I hear an update?
Generally, every week. In addition, family programs are intended to support you and your loved one in treatment.
What supports are available for families during treatment?
The following programs are open to all our patient’s family members and friends as a means of support and education. Dr. Kim McCallum recommends all families and loved ones participate. Studies have show that higher recovery rates are often associated with providing families the support and education they need around this disorder and treatment works best when the family is involved.
Family Support Programs For St. Louis
McCallum Place St. Louis Family Group: A multi-family group is offered on Monday evenings from 4:30pm-5:30pm at our therapy suites, 231 W. Lockwood Ave, St. Louis, MO 63119. This group is facilitated by Dr. Kim McCallum, MD, on the first Monday of the month and by Peter Maff-Kipply the rest of the month. It provides a forum for family members to ask questions and express concerns as well as learn how to best support their loved one in treatment. If you would like to attend via telephone conference, please contact Ginger Olmsted at 877-755-2244 to arrange your participation via phone conference call.
McCallum Place St. Louis Family Day is held at our Therapy Suite, 231 W. Lockwood Ave, Ste. 201 in Webster Groves, on the third Saturday of every month from 8:00 am - 3:00 pm. Continental breakfast is provided. Reservations are strongly encouraged to help us plan for attendance. To RSVP, please contact Ginger Olmsted at 1-888-749-5796.
Individual Family Therapy: Families of adolescent patients are encouraged to attend one individual psychotherapy session offered each week. This allows for coordination of continued care with the family and provides an update to the families about the status of their child's or loved one's progress. We similarly encourage regular sessions for families of adult patients while respecting the adult patient’s willingness, readiness, and rights.
Who should I contact with questions?
- Intake & Admissions and Program Information : 1-800-828-8158
- Medical concerns for patients currently in our treatment programs, including medication: For McCallum Place St. Louis, please contact Taylor Binsbacher, RN (314) 968-1900. For McCallum Place Kansas City, please contact Brooke Thouvenot RN (913) 906-9091. For McCallum Columbia, please contact Martha Sydow RN (573) 256-0100.
- Program concerns, including outside interruptions, such as times patient will not be in treatment, patient's individual therapist and/or Direct Care Staff on weekends, please call (314) 968-1900 ext. 135.
- Psychological or overall progress: Patient's individual therapist
- Family Therapy or Family Support Programs: Patient's individual therapist
- Billing & Insurance: Please contact Angela Crites, Manager of Billing and Collections, email: email@example.com or call: (314) 968-1900 ext. 114.
- Media, NEDA Week Events, Community Education on Eating Disorders, and Speaking Inquiries: Audrey English firstname.lastname@example.org
Will adolescents be accepted for treatment?
Yes! We have a special adolescent program with separate partial hospital therapy suite and residential quarters, as well as certified teachers to keep our adolescents on track with school. Adolescent programming is modified to address their special developmental needs with a focus on family treatment. Adolescents who require intensive seven-day-a-week treatment may stay in our residential house or with their families.
Are there tutors to help with my school work?
Yes! Adolescents in Residential or PHP programming are provided with individual tutoring by licensed teachers eight hours per week. There is no additional charge for this service.
How many patients are you able to treat at one time?
- Residential: 27 patients (males and females)
- Adult Partial Hospitalization Programs (PHP) 10 hour and 6 hour: 25 patients (females and males)
- Adolescent Partial Hospitalization Programs (PHP): 16 patients
- Intensive Outpatient Program (IOP): 7-14 patients (females and males)
- Transition Living: 10 patients
How are weight goals determined?
Weight goals are set by our experienced team of registered dietitians and physicians. Target weights and ranges are not an exact science and each patient will have a healthy weight range that is unique to their biology and their development. Additionally, growth charts are reviewed when establishing weight goals for adolescents and young adults.
How does the McCallum Place staff work with frequent purging?
The small number of patients allows for customized support and close supervision during the hours after eating. We take into account metabolism changes associated with purging so that weight gain is gradual and safe.
Can McCallum Place accommodate a vegetarian diet?
Yes we can accommodate a vegetarian diet, a gluten free diet and certain food allergies! However, we cannot accommodate a strict vegan diet.
Am I allowed to go to school/keep my job while in treatment?
Yes, when appropriate. Initially, most people take a leave of absence from school or work for anywhere from two weeks to two months to stabilize. During the transition we encourage you to return to school or work.
Can I maintain contact with family and friends?
Yes! We do not discourage contact with family and friends but require that contact occur outside of scheduled program events during visiting hours. Passes are granted as patients' goals are met. Regular passes outside the facility are offered to those in the recovery phase of treatment.
Will I be allowed to exercise?
Yes, we have exercise groups and outings and fitness alternatives built into our program. Exercise goals and limits are determined individually, taking into account medical stability, weight, and exercise history. Depending on your readiness for exercise, a variety of exercise options as well as movement alternatives are available, including walks with staff, a weekly yoga group, a weekly dance and movement therapy group and a strength training class with a certified personal trainer. For those who need reconditioning, physical therapy and one-on-one training sessions can be arranged for an additional cost.
What can and should I bring?
You should bring comfortable clothing, suitable for participating in active groups, such as dance therapy or yoga. Bring weather-sensitive clothing for outdoor activities. We encourage you to bring comfort items such as photographs or a favorite pillow. Please do not bring items of value or large amounts of cash. Cell phones and laptops are permitted but may only be used during specified hours.
Is there anything I am not allowed to bring?
You will not be allowed to bring food or drink of any kind, diet pills, laxatives, non-approved vitamins, or weapons. Because certain magazines can trigger negative thoughts, they are prohibited as well. Additionally, clothing advertising alcohol or drugs is prohibited.
Is smoking permitted?
McCallum Place is a smoke free center. We can offer other nicotine substitutes.
What if I need hospitalization, intravenous feedings, or tube feedings?
We avoid hospitalization and IVs unless absolutely necessary.
Our medical team can place and maintain tube feedings on site for our patients.Tube feedings can be a helpful transition to reduce anxiety associated with eating full calories for weight gain.
If more intense medical care becomes necessary, our staff will transport you to a nearby hospital until you are stable enough to return to McCallum Place. Our psychiatrists will continue to work with you while you are at the hospital and will coordinate care with other physicians.
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For Treatment Providers & Therapists
Who is a candidate for treatment?
McCallum Place offers intensive outpatient, six and ten hour partial hospital, and residential care. Our programs may be an excellent option for patients with a variety of needs and concerns. We are able to facilitate weight gain for those who have been unable to gain weight in outpatient settings. Patients with anorexia benefit from the structured program which provides necessary support for weight restoration. Many patients need this level of support to face the fears associated with eating a full meal plan necessary for weight restoration. Patients with binge eating and purging may need the structure of partial hospital to shift from a cycle of frequent eating disorder behaviors to actively working on changing their relationship with food. We provide a high level of psychiatric and medical monitoring on site which allows us to accommodate very low weight patients, patients needing tube feeding and patients with severe anxiety and food avoidance. In residential care, we can accommodate most patients who are able to commit to treatment and are not below 60% ideal body weight.
All meals are structured and closely monitored. Patients who are at risk of purging are supervised after the meal. Our meal groups allow patients an opportunity to commit to a regular strategy of eating and build continuity over the course of several meals, a benefit that often cannot be achieved in outpatient therapy. Meals are an opportunity for the exposures necessary to reduce mealtime anxiety. Our goal is to increase flexibility and restore balanced nutrition.
Our experienced intake staff will determine the most appropriate level of care for your patients. We understand that treatment is a big financial commitment. We contract with many insurance companies and will work with patients to help them access out of network benefits when appropriate. Whichever level of support needed, our evidenced based therapies help patients develop the skills and tools they need to face their fears and commit to change.
Can I maintain contact with my client/patient?
Yes! Our goal is to keep you part of the treatment team and support intensive aftercare which will be important to protect recovery. We encourage you to continue contact with your client/patient during their stay at McCallum Place. With consent, we will keep you informed of progress, including information about treatment goals and a summary of treatment upon discharge. We also invite you to attend the weekly treatment planning meeting in person or by phone, so that we can best coordinate the patient's care with you.
Will I be consulted in the goals of treatment?
Yes! We value your input as we set treatment goals and we believe collaboration is an important part of helping patients achieve recovery.
Will I receive discharge information?
Yes! All patients develop a discharge plan during their stay. This plan is developed by the client/patient with the support of their primary therapist and feedback from other clients/patients in the program. It addresses goals for continued treatment and strategies for relapse prevention. In addition, we prepare a summary of treatment to acknowledge achievements made during the stay and identify concerns for continued work outside of McCallum Place. This will be mailed to after your patient/client is discharged with patient consent. If you have any questions regarding discharge planning, please contact John Ritcheson at email@example.com for St. Louis discharges.
Will insurance pay for any of the treatments?
McCallum Place is an in network provider for many types of Anthem Blue Cross, Aetna Health Plans, Mercy, Cigna and MHNet. Even if you do not have a policy with one of these insurance companies, we will investigate your plan to determine to what extent you can utilize benefits. We recommend the client also consult with his/her insurance company to see if treatment at McCallum Place will be covered under the individual policy and regarding prepays or coinsurance. We also gladly do this! Call Liz or Jessica at 800-828-8158 now to help.
McCallum Place is not licensed as a Medicare or Medicaid provider.
For those patients who are out-of-network, some or all of the cost of treatment may still be covered by your insurance company. If out of network, McCallum Place will submit claims on your behalf to your insurance company so that you may receive reimbursement from your insurance company up to the limits of your insurance coverage.
We always attempt to pre-certify treatment with your insurance company. Almost all of our patients receive some level of reimbursement from their insurance however, this reimbursement varies widely by company and coverage type. It is a good idea to consult the insurance company directly prior to admission to determine what level of insurance reimbursement you can expect.
Note: We find families that advocate for themselves with insurance companies have the best success. This is why we strongly recommend you get involved alongside us during this process. We will do everything in our power to help you access your benefits to support your treatment.